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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Cheri Courtnage

June 21, 2023

5  out of  5 rating by Cheri Courtnage
"Sherry renewed our faith in the importance of a good agent. We lost our second home in the Holiday Farm Fire; our long-term agent retired soon after. We found ourselves floundering with some of the claims issues; several friends highly recommended Sherry. She was amazing. She explained all policy provisions to us, she advocated for us with the claims managers, she fully assessed our insurance needs (important after suffering such a loss). She also explained the coverages in a way that helped us know how to actualize the limits on our claim. She is aligned with an excellent company and she truly understands the ramifications of the choices you have. One of the best decisions we have made in the last two years was to request Sherry Schaefers as our agent. We trust her."

Hannah Peter

April 7, 2023

5  out of  5 rating by Hannah Peter
"(posting on behalf of Marshall Peter but I am also a big Sherry fan!) Sherry Schaefers has been our State Farm Agent for several years. She and her team are excellent! She helps my wife and me to carefully consider coverages to be sure that we aren't buying coverage that we don't need and that we are sufficiently covered in areas that we do need. She is never pushy and we don't ever feel like we are being hustled in any way. She's an expert and has become a trusted advisor. What's really amazing about Sherry is how helpful she is when you need to file a claim. She's with you every step of the way, making sure that your claim is handled fairly and in a timely way. She works hard to minimize punishing process and expedite resolution. She really is your agent! I'm a little old fashioned and still really believe in the importance of relationship and trust. Well, we have an excellent relationship with Sherry and absolutely trust her. Highly recommended!"

Lori Bryan

September 9, 2022

5  out of  5 rating by Lori Bryan
"We have a cabin up the McKenzie River in oregon. We had a pipe that busted during a winter storm that cause considerable damage that resulted in severe damage to our home. Sherry and her team were instrumental in following through with claim adjusters to insure our claim was paid. Thank you so much for their tanastiy to make the end result work out for us!"

Sydney Ashland

August 4, 2022

5  out of  5 rating by Sydney Ashland
"Excellent experience always! Professional, responsive and integrous. Grateful to have full coverage with home, vehicles and more."

Pam Simon

August 4, 2022

5  out of  5 rating by Pam Simon
"Sherry Schaefers and her office staff have been serving our family with excellent customer service, expertise, advocacy and dedication since 2002. Decades of kindness, patience and knowledge. We wouldn't have anyone else cover our insurance needs!"

Darleen Downing

July 18, 2022

5  out of  5 rating by Darleen Downing
"Sherry is amazing! She always handles my responses quickly and is super professional and helpful and always available when I need help! I needed help quickly with a policy change, and emailed her urgently and she went above and beyond to help me. Really shows you that State Farm cares! My favorite State Farm agent, and I have been a SF customer for many years now."


July 12, 2022

1  out of  5 rating by KINGSLABBER TWITCH
"Horrible service very short not helpful doesn’t seem to care and wants to rush would not recommend sherry"

Lisa Rowe

May 11, 2022

5  out of  5 rating by Lisa Rowe
"I am so happy with the customer service I get from this office. We have multiple policies with them and they are always available and always super helpful."

Desiree Romero

January 25, 2022

5  out of  5 rating by Desiree Romero
"Carol was very attentive to my needs and understanding, she treated my husband and I both with kindness and respect."

Mike Flippin

December 30, 2021

5  out of  5 rating by Mike Flippin
"Made sure I was taken care of even when I wasn't a customer. Bravo!"

Janina Cadacio

May 11, 2021

5  out of  5 rating by Janina Cadacio
"We love Sherry and her staff! Sherry goes above and beyond. She helps us plan for our future and meet the current needs of our family."

Andy Hutley

March 26, 2021

1  out of  5 rating by Andy Hutley
"Ive been with this office for over 7 yrs as a client, they even helped through an accident. The last 6 months have been hell trying to add my daughter and another vehicle. They have not been able to give me and exact quote for 6 months. Its been a guessing game. Pay this much this month. Oh you have a credit would you like to continue coverage sure. Then the call today your canceled and owe 400 for forced insurance on vehicles i own outright Goodbye state farm never again. Horrible service. Get your act together. Oh and I'm 41 with zero driving infractions and this is the service you get. Thanks for nothing."

Richard Dana

December 18, 2020

1  out of  5 rating by Richard Dana
"Hugely disappointed with our State Farm experience. My wife was hit by a car swerving into her lane, at zero fault of hers. At this point, we are more than $1000 out of pocket. State Farm let our nearly-totaled car sit untouched for 1.5 months, so our rental car coverage ran out and we had to pay a significant amount out of pocket until our car was finished being repaired. They also were extremely unclear on the deductible, and despite being assured initially our deductible was $200 (why do we have any deductible when we're at zero fault?), in the end we had to pay $500 with no explanation. OK?...Thanks State Farm! Looks like we'll be switching to someone else who cares about their customers."

Frank Landrum

October 3, 2020

5  out of  5 rating by Frank Landrum
"Great advice and service."

mr kdub

August 29, 2020

1  out of  5 rating by mr kdub
"There client ran a red light and totaled my truck. They only cared to settle so I don't sue the driver for injuries. 10 days later no progress at all. Just passed along to the next agent and the next.. one lady completely unprofessional and extremely insulting. No rental car because I'm not willing to put a deposit after I've lost so much. seriously unfair. Now they are trying to give me less than half of what my truck is worth. Hopefully you don't get hit by an All-State driver. Going to have to hire someone so I get what I lost. Totally unfair the way they take advantage of innocent victims."

Len G

July 12, 2020

5  out of  5 rating by Len G
"I had a minor fender bender. One phone call to State Farm took care of both vehicles. Thanks!"

Pattie “Cake” Roberts

July 9, 2020

5  out of  5 rating by Pattie “Cake” Roberts
"Great group of Ladies! Good Neighbors=)"

Carla C

July 1, 2020

1  out of  5 rating by Carla C
"I have been with Sherry for the past few years. Twice now she discussed my policy information with my ex-husband. The first time she did it she admitted she did and said she wouldn't do it again. A month later she did it again. I have filed a complaint with and switched to another agent."

sharda singh

June 23, 2020

5  out of  5 rating by sharda singh
"I am glad that I stumbled on to Sherry's Insurance Agency after moving to Eugene, Oregon. It is not only their great insurance rates but also their excellent customer service. In choosing an Insurance Office, a good rate is the first incentive but we stay with that Company which offers a combination of both, reasonable premiums and service. Sherry's staff, in particular, Awbrie, Electra and Deana impressed me with their knowledge and prompt responses. Both of them went the extra mile to see my needs were satisfactorily met especially in dealing with my Mortgage Company here and insurance needs in another State. I was pleasantly surprised when I received a phone call from the office inquiring as to how I was dealing with the Corona Virus pandemic. Thank you Sherry. I rank Sherry and her Team highly and would recommend them to anyone."

Tina Milligan

June 19, 2019

5  out of  5 rating by Tina Milligan
"We have been with State Farm for over 30 years, specifically with Sherry as our agent for probably over 25 years. She took over when our original agent retired. At the time of Jim's retirement we had decided that we were going to follow Carol to whichever office she went to work for. We are so very lucky that Carol went to work for Sherry and we have never been happier with our service from them. They aren't just our insurance company they are our friends."

Jeff Selkowitz

March 28, 2019

5  out of  5 rating by Jeff Selkowitz
"This office is a great bunch of people ready to help at anytime."

Sabina Sexton

March 27, 2019

5  out of  5 rating by Sabina Sexton
"I love Sherry and her staff Carol and Electra! They are all very helpful and knowledgeable in all of our insurance needs."

Scott S

March 27, 2019

5  out of  5 rating by Scott S
"I noticed three negative experiences and had to comment. I can't even imagining having a negative experience with Sherry or her staff. They are top notch. Sherry and her staff have served my family for as long as I remember. I have auto, home and life insurance thru her and I have felt she has had me and my families best interest at heart thru every additional purchase over the years. She has taken the time to review other insurance policies I have (life) and then recommended what type of additional coverage I should get when I was looking to add more to our portfolio. She has given me numerous home insurance quotes without complaint as I have searched probably 100's of homes before settling. She is honest and tells us the pros and cons to whatever we're looking for and let's it be our decision. I have never felt pushed into anything I didn't want and she has been patient with me as I took time to decide what I really wanted to buy for my family. Insurance is not a fun way to spend your money, but it's a smart purchase and Sherry and her staff is willing to help however they can. I recommend them to anyone looking at getting themselves or their assets insured."

Alexandra Crippen

March 27, 2019

5  out of  5 rating by Alexandra Crippen
"Awesome office full of awesome people. Sherry and her staff are very friendly, knowledgeable, and diligent. Any changes or questions I've had have been completed or answered within a matter of minutes!"

Diane Davis

March 26, 2019

1  out of  5 rating by Diane Davis
"These people harangued me to join their auto insurance after I stupidly used them for my home insurance. What a nightmare, I never got insurance cards and they promised one rate and screwed me with another. They are horrible liars and super inefficient. BUYER BEWARE! I have filed complaints against them with the financial regulators of Oregon and the BBB."