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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jane Twite

November 12, 2025

5  out of  5
rating by Jane Twite
"Sherry is the best!!! We have been with her for years because she always treats us right. Her team is awesome! They explain things very well. I just got a text that my insurance went down by over $40. That made my day!!! Thank you Sherry & Team for your A++++ service!"
We responded:
"Thank you Jane! It’s a pleasure to work with you and your family. We appreciate your business and opportunity to be of service. "
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Valerie Singh

November 12, 2025

4  out of  5
rating by Valerie Singh
"I have been insured through Sherry’s office at State Farm for over 25 years and I have always been happy with the service!!!!"
We responded:
"Thank you Valerie! We appreciate you and your tenure!!! "
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Janai Watson

October 25, 2025

5  out of  5
rating by Janai Watson
"Sherry and her team are always there for my family and I. They take the time to explain our coverages as well as follow through with updates, request and responses to our inquiries. Great folks who care about their clients and take a sincere interest in keeping us protected."
We responded:
"Thank you Janai. We appreciate your trust and the opportunity to be of service. It’s a pleasure to work with you and all your family. "
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Gail Overgard

October 24, 2025

5  out of  5
rating by Gail Overgard
"Great service for recent accident"
We responded:
"We’re sorry about the accident but glad we could be of service. Thank you for taking time to give us feedback. "
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Nicki Lozoya

October 22, 2025

5  out of  5
rating by Nicki Lozoya
"I was extremely impressed with the level of professionalism from the staff at Sherry Schaefers State Farm Office in Eugene. A special thank you to Matthew for your continued follow up concerning my claim. After driving for over 50 years in Los Angeles traffic and not a single accident, I had to file my very first claim here in Oregon and it was all due to a Squirrel accessing my car’s undercarriage and wrecking havoc on my Engine Wiring Harness and Power Distribution Module, among other things. A rental car was immediately provided while my vehicle was being serviced by Oakmont Service Center in Eugene. My claim was handled professionally and expeditiously. Thank you, Sherry Schaefers State Farm Office staff for your invaluable service."
We responded:
"Thank you for your review Nicki. I’m glad we could be there when you needed us!! And thanks for the shout out to Matthew. We appreciate your business and the opportunity to be of service. "
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Ed Haney

October 13, 2025

5  out of  5
rating by Ed Haney
"We formerly were a 25 year customer of a major national insurance company. Our experience with them was that it was extremely difficult to even talk to a real person. We finally decided to make the switch a local company. We have been so happy with our relationship with Sherry and State Farm. We do annual reviews with Sherry and have come to know Sherry, not only as an agent, but as a friend, who knows all of our family members and is always there to help us with honest feedback. The staff is very responsive. We always have our calls answered and if they do not know an answer, they will research the question and get back to us. We've also been very pleased with the Drive Safe n Save app. We have seen our rates come down repeatedly because we really don't drive that much. We've has one claim through the year. State Farm was excellent in their response and settlement. Highly recommend"
We responded:
"Wow - I'm honored! Thank you for your trust and support. It means the world to me. I appreciate your business and opportunity to be of service."
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Tina Franklin

October 9, 2025

5  out of  5
rating by Tina Franklin
"We have been with Sherry for well over 25 years and never plan on leaving. We feel like we are family. Great service"
We responded:
"Ahhh, thank you Tina! We feel the same and appreciate your tenure with my agency. Thank you for your business and the opportunity to be of service. - Sherry"
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Josh Anderson

September 18, 2025

5  out of  5
rating by Josh Anderson
"Excellent service and pricing. Glad to have made the switch."
We responded:
"Thrilled to earn your business! Thank you for your review. "
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Scott Dawson

August 27, 2025

5  out of  5
rating by Scott Dawson
"Sherry Schaefers and her team consistently outperform our expectations. They check with us periodically and review our policies. Most recently our rate on one vehicle dropped 25.14 percent. More importantly when an unexpected ice storm felled a 200 year old maple on our house, cars, trailer, and blocked the road. Sherry had a rental car delivered and put us in a hotel until the debris could be removed and the power restored! It took nearly three weeks. We protect our assets with insurance from State Farm hoping we will never need it. When the unexpected happened it was worth every penny. It is good to know that Sherry Schaefers and her team have the skill and experience to step up quickly and provide the best performance and value in the industry."
We responded:
"Thank you for your thoughtful feedback Scott. It's been a honor to work with you, and your family, over the years. I appreciate you!"
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cathy veikins

July 31, 2025

5  out of  5
rating by cathy veikins
"My car was just totaled by a hit-and-run driver and Sherry and her office are the best...been with her for forever!"
We responded:
"Oh Cathy - thank you! I appreciate you trusting me with your insurance all these years. You're the best!"
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M. Michelle Hefner

July 2, 2025

5  out of  5
rating by M. Michelle Hefner
"Since our switch to State Farm a few months ago, its been nothing but smooth sailing. Customer service is fantastic amd readily avaliable! We are saving more money and the app is super easy to use. Highly recommend Sherry Schaefers office for a reliable and solid experience."
We responded:
"Thank you for taking time to review our office. We are grateful for your business and look forward to working with you."
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Lara M

June 16, 2025

5  out of  5
rating by Lara M
"We cannot recommend Sherry highly enough. We refer important people to her because we know she will do the right thing every single time—even if the right thing is to fix something that did not go perfectly at the outset. Sherry is also where we send people who have had terrible experiences in the insurance world and need reassurance. Even if you can find cheaper insurance, you will not find an insurance agent better than Sherry and a better staff than hers."
We responded:
"It's an honor to work with you and Deborah. Thank you for sharing your experience and for trusting me with your insurance needs. I appreciate your business."
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Trudy Johnson

June 14, 2025

5  out of  5
rating by Trudy Johnson
"So very helpful both before I decided to use my car insurance and after as the cost accelerated! As a senior i appreciated both kindness and patience!"
We responded:
"Thank you Trudy! We are grateful for your business and are always here to help you."
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David Howard

May 15, 2025

5  out of  5
rating by David Howard
"Oh my gosh, Caeden you were so helpful and such a delight to work with. I’ll be. Along you soon with questions about renters insurance. Thank you Caeden!"
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Shade Rose

March 28, 2025

5  out of  5
rating by Shade Rose
"Sherry was amazingly helpful figuring out which part of my insurance covered my accidental water damage to my apt and getting the property covered. I understand very little about insurance, but Sherry was patient and carefully explained what I could understand and helped me reopen a denied claim because of a misunderstanding (my fault) of insurance terminology."
We responded:
"We're sorry about the water loss but happy we could help! Thank you for trusting us with your insurance. We appreciate the opportunity to be of service."
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Jesse Lohrke

February 18, 2025

5  out of  5
rating by Jesse Lohrke
"I have been with Sherry Schaefer's State Farm for years now and have always found this office to be highly professional and helpful. I can't emphasize enough the importance of having a local agent to call on for insurance needs. Sherry's office has always been there to help—whether it's filing a claim or adding or removing a vehicle—without hassle."
We responded:
"It's been a privilege to work you and your family for all these years. Thank you for trusting us with your insurance needs. We are grateful for your support. Sherry"
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Denise Cater

December 5, 2024

5  out of  5
rating by Denise Cater
"Thanks for the follow-up call!"
We responded:
"Denise - Thanks for reaching out and allowing me to assist. I value your long tenure with State Farm!"
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Jamie Kersey

November 28, 2024

5  out of  5
rating by Jamie Kersey
"It's always wonderful to know that they're there to help when you need them, whether it's filing a claim or helping with a roadside emergency. Having someone who knows you pick up the phone when you need help in a pinch brings peace of mind. Thank you Sherry and Matthew and the whole team!!!"
We responded:
"Thank you Jamie! We are happy to be a resource and assist where needed. We value your business and the opportunity to help."
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Steve Swartz

September 18, 2024

5  out of  5
rating by Steve Swartz
"Setting up new insurance for our home, our two vehicles, and our condo rental in another state could not have been easier. Unlike other big companies, they responded quickly with personal and constructive attention. Matthew, the person I worked with, didn't pay me $475 for my ice cream cone (a joke), but otherwise was excellent. This was a complete insurance swap, and it was very nearly painless. Thank you!"
We responded:
"Steve, thank you for your wonderful review! I'm glad to hear that setting up insurance for your home, autos, and condo rental was a smooth process. It's great that Matthew provided you with personal and constructive attention. We always strive to make insurance transitions as painless as possible. If you need any further assistance, don't hesitate to reach out. - Sherry Schaefers - State Farm Insurance Agent, Eugene, OR"
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Ken Elmore

September 16, 2024

5  out of  5
rating by Ken Elmore
"Awesome service every time !"
We responded:
"Ken, thank you for your kind words! I'm glad you're happy with our service. We're always here to help with any of your insurance needs! - Sherry Schaefers - State Farm Insurance Agent, Eugene, OR"
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Debi

August 13, 2024

5  out of  5
rating by Debi
"I am so thrilled to have recently changed to the local State Farm insurance agency of Sherry Schaefer with all of her incredibly competent folks. I have been given excellent advice and assistance each and every time I've reached out. It's nice to have local folks to go to for help. I'm glad I made the change."
We responded:
"Hey Debi, I'm so glad you made the switch to our local office! It's wonderful to know that you've been happy with the advice and assistance from our team. We're always here to help with any of your insurance needs. Thanks for your kind words! - Sherry Schaefers - State Farm Insurance Agent, Eugene, OR"
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Matt Haney

June 26, 2024

5  out of  5
rating by Matt Haney
"State Farm is the easiest agency to work with when in times of need. The whole team is incredibly knowledgeable, prompt and helpful. 10/10, definitely recommend."
We responded:
"Matt, I'm glad you found our team at State Farm knowledgeable, prompt, and helpful! We're pleased to have provided you with a 10/10 experience. Thank you for recommending us – we're here for all your insurance needs! - Sherry Schaefers, State Farm Insurance Agent, Eugene, OR"
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Danielle Moran

June 26, 2024

5  out of  5
rating by Danielle Moran
"I had a great experience adding homeowners insurance to my auto insurance. Thank you Janelle for being so helpful and answering my questions."
We responded:
"Thank you, Danielle, for sharing your positive experience adding homeowners insurance to your auto policy! I'm pleased Janelle was able to assist you and provide helpful answers to your questions. We're grateful for your trust in our office and look forward to assisting you further in the future! - Sherry Schaefers - State Farm Insurance Agent, Eugene, OR"
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Joe Isenberg

June 24, 2024

5  out of  5
rating by Joe Isenberg
"The staff at Sherry Schaefers is professional and if I email them, the response is always quick. I have nothing but great service from this SF office."
We responded:
"Joe, we're pleased to hear that you find our team at Sherry Schaefers professional and responsive! We're grateful for your positive feedback and happy to provide you with great service. If you ever need assistance in the future, feel free to reach out. Sherry Schaefers - State Farm Insurance Agent, Eugene, OR"
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Kate Petcosky

June 21, 2024

5  out of  5
rating by Kate Petcosky
"This team is phenomenal and provides incredible customer service!"
We responded:
"Kate, we're thrilled to hear you found our team phenomenal and experienced incredible customer service! Providing top-notch service is our priority, and we're grateful for your positive feedback. We look forward to assisting you with all your insurance needs in the future! - Sherry Schaefers - State Farm Insurance Agent, Eugene, OR"